Hotels Terms & Cnoditions
Types of accommodations
Providing you with access to view and book different kinds of temporary accommodations such as hotels, hotel apartments, villas, B&Bs, and hostels, Safra (will be referred to as Safra or ‘the website’ or ‘the company’ in future references) can be accessed through the mobile site, smartphone applications for iOS, Android and Windows.
Website booking
If you decide to make a reservation through Safra, you are agreeing to the price stated as well as the terms and conditions mentioned on the website. Once the reservation is confirmed by the accommodation you have chosen, a confirmation email that includes the voucher (for prepaid accommodations) will be sent from Safra to the email used to make the booking. Safra reserves the right to reject bookings as set out in the ‘Right to cancel’ section below.
Accommodation information
Information provided by Safra is sourced from numerous suppliers and accommodations. While Safra will take the utmost care to ensure that the most up-to-date information is displayed, we cannot guarantee that it will always be accurate and complete, as prices and other factors are subject to change and availability.
Prices displayed typically include service fees and taxes. The price breakdown is also displayed on the payment page of the booking. Some accommodations may have additional charges that have to be paid directly at the property - such as city tax, tourism fee, security deposit, resort fee, etc. - and these are not included in the total booking amount. In some cases, these will be mentioned on the accommodation details page under “Mandatory fees”.
Accommodation classification
The accommodation classification is based on the country's local standards. These standards can differ from one country to another. Sometimes, this classification is used as a general guide instead of an official rating. Customers need to understand that standards can vary between accommodations of the same class in different countries, as well as within the same country. They should also be aware that in some cases, the classification may be based on self-assessment by the accommodations. As a consequence, Safra does not guarantee the accuracy of accommodation classification and, to the maximum extent permitted by applicable law, does not accept any liability in relation to the classification displayed on the website.
Right to cancel
Safra reserves the right not to accept customers or bookings (or to cancel confirmed bookings in extreme cases) at its own discretion and for whatever legal reason without the need to justify such refusal. Typical reasons for rejecting a customer or a booking include, but are not limited to:
•Breach of Safra’s terms and conditions
•Accommodation closure
•Incorrect rate
•Force majeure events
•Trade or economic sanctions
•Embargoes, legal restrictions
•Fraud or theft
•Suspected criminal activity
•Submission of misleading or erroneous information
•Credit card problems
•Inappropriate behaviour
•Threats or insults
If a booking is rejected or cancelled by Safra and a payment has already been made, the total booking value will be refunded.
We also reserve the right to bar (or “blacklist”) users from Safra’s website and app, on a temporary or permanent basis, with no prior notice. Any such blacklisted users must not attempt to use the website and app under any other name or through any other user.
Safra might also be forced to reject or cancel bookings due to 'obvious errors'. An obvious error is a mistake found on the website or app related to the booking prices that a customer might not consider being 'obvious'. Safra is entitled to reject or cancel any booking where this error is applicable with no prior notice. In such cases, the amount charged will be reimbursed.
Prices and additional charges by accommodations
Please be aware that all the prices mentioned on website and app are based on the dates and number of guests requested (unless indicated otherwise). Safra will typically display the rate inclusive of tax recovery and service charges (see below for more details) on the website and app, and display these additional tax recovery and service charges during the booking path.
The final amount a customer is requested to pay will be stated clearly before finalising the booking. A detailed view of the payment will be shown before the booking is confirmed. Please verify every step of your reservation on the booking form.
What is included in the rate is displayed on the website and app (under the room selection section or prior to the final booking confirmation) and/or in the confirmation email/voucher.
The standard accommodation room reservations include single, double or triple occupancy. Extra beds will usually come with extra charges unless stated otherwise. Please be sure to notify the accommodation in advance if there are additional guests because the accommodation reserves the right to reject last-minute guests.
Insurance of any kind is not included in the rates.
Taxes collected directly at accommodation
Certain accommodations may charge an additional yet mandatory “resort fee” or occupancy tax (when applicable) for using certain services. This resort fee is collected directly from the guest and typically will not be included in the price offered on the website and app. However, it'll be mentioned in the provided accommodation description.
Taxability, the appropriate tax rate and the type of applicable taxes vary greatly by location and can change without prior notice.
Consumption fees
The accommodation might also directly charge you on factors that include electricity, baggage handling, newspapers delivery, tourism and housekeeping. These charges are not controlled by Safra and are usually applied in certain markets such as the USA. However, optional fees that include minibar charges, parking, room service, movie rentals, the internet, food, beverages, and phone usage are almost never applied.
During certain high season periods, certain accommodations may make it mandatory for guests to purchase tickets for a gala dinner or event being hosted at the accommodation (e.g. for New Year, Christmas, Chinese New Year, etc.). Such charges might not be included in the room rates and will need to be paid directly at the property. In some cases, it may be listed under ‘Mandatory fees’ on the accommodation details page.
Transportation fees
For certain accommodations, a transportation or transfer fee will be added to the room rate at the request of the accommodation, or if you request any transportation services. This is common for island destinations such as the Maldives, where you need transportation to reach the accommodation. Please note that Safra does not organise any transportation service at the moment. This is always organised and offered by or on behalf of the accommodation, which is responsible for such transportation services. Safra does not assume any liability for the quality, safety, frequency or service levels of such transportation services.
For more information regarding whether or not a service is included, get in touch with our team at
or the accommodation directly.
Pay now or ‘Pay later’
To offer more choice and better flexibility for your convenience, you might find that some rooms may have different options of when the payment for the booking is made, whether it is immediately or at a later date before the check-in date (‘Pay later’). Room options that can be paid for later will mention the following: ‘Pay later option available’. In this case, you’ll have the option to either pay later before the check-in date or right away. The ‘Pay later’ option is available on both the Safra website and app.
Book now, pay now
If you choose to pay immediately, the total amount of the booking will be deducted at the time of the booking in the currency the website offers (See the Currency Conversion section below for more info). Please note that your card must be valid and have sufficient funds in order to complete the booking. Some Safra vouchers are not valid for hotel bookings made using the ‘Pay later’ option and can only be redeemed with bookings that are paid for immediately.
‘Pay later’ hotel bookings
Once you use the ‘Pay later’ option to make a reservation, your booking is secured with the hotel. In order to confirm your booking, you must complete full payment of the booking amount before the due date specified on your confirmation email and on the booking page. Payments can be processed via the link in your email, on web, through the app or directly through our call centre via credit card, debit card, or bank transfer.
Currency Conversion
Based on the web or app country selected, you will be charged in the local currency of the respective country.
Any currency that does not correspond to the local currency of the point of sale is for display purposes only. You will be charged in the local currency above. However, should you decide to pay with a credit card from a foreign bank institution, additional charges may apply, according to your bank’s policy.
